Crypto Investment Operations Associate

About Us

MoneyLion is America’s most powerful and rewarding financial membership, empowering people to take control of their finances to achieve their overall life goals.

Since its launch in 2013, MoneyLion has amassed more than 4 million members and has earned its customers' trust with new banking and investment capabilities that offer a one-of-a-kind rewards program, no-fee checking account, overdraft protection, and loans funded in 15 seconds or less.

From a single application platform, users can get a holistic snapshot of their entire financial lives while having access to personalized and contextualized tips and tools to improve their credit and achieve everyday savings.

By rewarding financial responsibility, providing top-notch customer assistance, and offering insightful financial education tips, we aim to positively impact our customers and enable them to better their financial health.

MoneyLion team members are passionate about making a difference in people’s lives. We work fast, collaborate always, and above all else, we do it for our customers.

About the Role

MoneyLion’s Investment team is dedicated to facilitating a seamless and efficient investing experience. As a Crypto Investment Operations Associate, you will report to the Director, Investment Operations to assist in resolving more complex issues related to MoneyLion Crypto accounts. You will be empowered to ensure that clients have a seamless crypto investing experience focusing across all aspects of account opening, trading and money movements as well as triage and resolve any issues creatively, always in a client-centric manner. Insights that you will gather will help to inform the product and future enhancements - you will have an important voice! In addition to assisting to solve our more complex issues, you will work directly with MoneyLion’s custodians and clearing vendors to help improve services and processes.

Key Responsibilities

  • Serving as an escalation point for customer service issues
  • Identifying and acting upon areas in which MoneyLion Crypto can improve the client experience and operational processes
  • Monitor and facilitate money movement between banking and custodial partners
  • Provide recommendations and insights gleaned to help progress the development of new products and features
  • Provide training and documentation to Customer Support for new product launches and enhancements
  • Consistently learning

About You

  • 2+ years experience in a support/service role for a financial services or Crypto focused investment company
  • Experience supporting managed and/or self-directed brokerage accounts
  • Understanding of blockchain (on- and off-chain) trading processes and money (fiat or crypto) movements
  • Experience working cross-functionally with technical and non-technical teams alike
  • Ability to act independently and to be self-motivated
  • Ability to identity and act upon patterns
  • Team player

Bonus Points:

  • Experience with data analytics tools with a keen ability to query and extract insights from data using SQL, Python, Mongo Query Language (MQL)
  • A good balance of empathy and skepticism

Visa sponsorship is not available for this position.

MoneyLion is committed to equal employment opportunities for all employees. Inside our company, every decision we make regarding our employees is based on merit, competence, and performance, completely free of discrimination. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We realize the full promise of diversity and want you to bring your whole self to work every single day.