MoneyLion is looking for Customer Service Representatives to join our dynamic customer service team located in Sandy, Utah. Each of these roles will be the crucial first line of contact with our customers.

About Us

Founded in 2013 MoneyLion is an innovative fintech company that offers lending, financial advisory and investment services to consumers. We’re a high growth startup that just closed our Series C round of funding at “near unicorn” valuation. Our mission is to help our members improve their financial lives through a set of innovative products designed to help them improve their credit and cover short term needs while educating them and provide low cost mechanisms to start investing.

MoneyLion employs over 300 full-time associates globally with a significant presence in North America and Asia. We’re located in NYC, San Francisco, Salt Lake City, and Kuala Lumpur, Malaysia.

Position Overview

The Customer Service Representative role responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution to MoneyLion application customers. The position resolves complex or unusual requests and problems that may require a customized response and communicates solution or requested information to the customer. Additionally, CS Representatives analyze customer service needs and refer to other service or technical departments for follow up or additional information as needed. The role provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction and may be assigned to support products that are more complex or critical. Our customer service team utilizes a customer relationship application and database to record activities and research product information and depends on CS Representatives to escalate trending issues and forward-thinking solutions.

Pay may vary based on experience starting at $17 an hour plus opportunities for bonus There are several positions available for this search
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Requirements

  • This position requires a High School diploma
  • Must have at least 2 to 3 years of customer call center experience
  • Excellent verbal and written soft skills
  • Strong typing skills
  • Significant experience and proven expertise resolving customer issues is preferred, especially within a relevant industry
  • Extensive experience in people leadership and operational management
  • Experience working collaboratively in a customer support team environment
  • Experience in delivering customer support for an innovative financial services company is strongly preferred
  • Cross functional experience in customer service, collections, risk is also a plus.

MoneyLion is committed to equal employment opportunities for all employees. Inside our company, every decision we make regarding our employees is based on merit, competence, and performance, completely free of discrimination. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Within that team, no one will feel more “other” than anyone else. We realize the full promise of diversity and want you to bring your whole self to work every single day.