Director of Business Operations

About Us

MoneyLion is a digital financial platform on a mission to rewire a broken banking system that applies a one-size-fits-all approach to personal finance. Since our launch in 2013, we’ve engaged with over 8.5 million hard-working Americans, with a focus on empowering them to take control of their finances to achieve their life goals. Our award-winning platform delivers holistic banking, lending and investing solutions while surrounding each customer with personalized tools, content and advice relevant to their unique financial situation -- all in a single app.

We pride ourselves on being the most innovative team in Fintech, and all of our team members are passionate about making a difference in people’s lives. We work fast, collaborate always and, above all else, we do it for our customers.

MoneyLion is headquartered in New York City, with offices in Sioux Falls, and Kuala Lumpur, Malaysia, and we also support remote team members around the globe.

About the Role

Reporting to the COO, you’ll help drive strategic execution across MoneyLion’s initiatives. You will sit at the intersection of operations, analytics, finance, product management, and go-to-market, working closely with internal stakeholders to identify and solve complex strategic and operational business problems. The ideal candidate will have already worked in a high-performing Business Ops function and knows what “great” looks like, yet be adaptable to MoneyLion’s current size and scope. We’re also looking for someone who is highly strategic, analytical and structured, has strong EQ, and can execute flawlessly.

Key Responsibilities

  • Own and drive strategic, cross-functional initiatives that are critical to company growth and operational efficiency
  • Serve as the connective tissue in cross-functional teams (including Business line GMs, Product Management, Customer Operations, Marketing, Finance, Analytics, and other internal groups, etc.), driving people towards actionable results across key initiatives
  • Develop and maintain key management dashboards of company-level and functional KPIs, partnering with Finance and Data teams to standardize and distribute the key operating metrics for the business
  • Work with functions and Leadership team to proactively and reactively address emerging issues; proactively come up with solutions and mobilize resources to remove blockers to hitting our business priorities
  • Apply strategy and operations experience to drive process improvements
  • Work with leadership team to establish feedback loop that prioritizes key goals and organizational priorities

About You

  • 10+ years experience working in fast-paced dynamic environments such as growth/late stage startups or management consulting. Financial services experience a plus
  • Strong self- and project-management, drive, and organization, with a process-oriented mindset and ability to lead people to get things done
  • Excellent communication skills with the ability to synthesize strategic insights in an actionable and compelling manner
  • A proven commercial sense, i.e., be able to connect a course of action that impacts our top or bottom line figures and other leading indicators of business performance
  • Ability to forge strong relationships with business partners at all levels of the organization
  • Proven track record of using data to drive business decisions including the ability to structure problems for analysis
  • Advanced Excel and Google Slides/PowerPoint skills
  • Excitement around navigating a hyper-growth, rapidly changing, and sometimes ambiguous environment.

What We Value

We value growth-minded and collaborative people with high learning agility who embody our core values of teamwork, customer-first and innovation. Every member of the MoneyLion Pride is passionate about fintech and ready to give 100% in helping us achieve our mission..

Working At MoneyLion

At MoneyLion, we want you to be well and thrive. Our generous benefits package includes:

  • Competitive salary packages and bonuses
  • Comprehensive medical, dental, vision and life insurance benefits
  • Equity based compensation
  • Wellness perks
  • Paid parental leave
  • Unlimited Paid Time Off
  • Learning and Development resources

MoneyLion is committed to equal employment opportunities for all employees. Inside our company, every decision we make regarding our employees is based on merit, competence, and performance, completely free of discrimination. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Within that team, no one will feel more “other” than anyone else. We realize the full promise of diversity and want you to bring your whole self to work every single day.