Are you a talented and driven problem solver who would like to join our team in Kuala Lumpur? Someone with a startup mind, who is capable of integrating in a multicultural team?

We are growing fast - this is an extremely exciting moment for MoneyLion. Join our amazing team of visionaries, and industry rebels in disrupting the traditional finance industry!

What you’ll do:

  • Take responsibility for workplace technology and End User Compute, ensuring appropriate IT services and support are maintained and delivered to the business
  • Perform in-depth analysis of functional or service requirements using fundamental understanding of IT Business process or problems. Implement end-user, enterprise infrastructure or application services
  • Identify, develop and prioritize support services according to business criticality. Applications and information systems solutions include both 3rd party software, internally developed applications and workplace technologies infrastructure. Creation of documentation, testing and maintenance of applications
  • Provide solutions to prevent and eliminate problems from occurring in area of responsibility including patch management, reviews, implements and verifies changes/solutions of medium complexity and risk. Ensures configuration management database entries are complete and accurate
  • Provide end to end operational and engineering support for desktops, laptops, workstations, end user support technologies, and other workplace technology infrastructures
  • Take ownership of end users’ issues and be proactive in helping them resolve any workplace technologies hardware or software problems
  • Lead, coach and develop the team through regular feedback, appropriate support in their development goals and performance reviews

What we’re looking for:

  • Bachelor's degree in Management Information Systems, Computer Science or equivalent experience
  • Experience with workplace technologies infrastructure environments (e.g. operating system - Mac OS and Wintel, hardware, network, end user related applications)
  • Solid experience on cloud computing, productivity and collaboration tools
  • Solid experience on managed networking, UTM firewall and DaaS (Directory-as-a-Service)
  • Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model, ITIL foundation certified is required
  • 5 years minimum experience in the relevant field, with a minimum of 3 years in a supervisory capacity
  • Strong initiative, problem solving, priority setting, and collaboration skills. Good organizational and analytical skills
  • Must be able to work independently and willing to work flexible hours (US time zone) including overtime when necessary
  • Must be able to handle multiple tasks with changing priorities, communicating changes in scope and schedule to all parties concerned
  • Ability to develop, implement and assess performance metrics of team members
  • Strong organization, time management, and execution skills
  • Understand basic project management concepts

It’s a plus if you have:

  • Previous experience with ITIL processes
  • Familiarity with procurement processes

How will your roadmap to join MoneyLion look like?

After you submit your application, you can expect to prepare for the following steps in the recruitment process:

  1. One-minute video CV
  2. Interview - Talent Acquisition Team (Virtual or face-to-face)
  3. Online Technical Assessment
  4. Interview - Hiring Manager (Virtual or face-to-face)
  5. Interview - US Hiring Manager (Virtual)