Learning and Development Specialist

About Us

Are you looking for a company supporting both personal and career growth? Are you an adventurous person excited to step out of your comfort zone and solve challenging problems? If so, you should definitely speak to us.

MoneyLion is America's most powerful and rewarding financial membership, empowering people to take control of their finances to achieve their overall life goals.

Since its launch in 2013, MoneyLion has engaged with 7.5 million hard-working Americans and has earned its members' trust by building a full-service digital platform to deliver mobile banking, lending, and investment solutions. From a single app, members can get a 360-degree snapshot of their financial lives and have access to personalized tips and tools to build and improve their credit and achieve everyday savings.

From a single application platform, users can get a holistic snapshot of their entire financial lives while having access to personalized and contextualized tips and tools to improve their credit and achieve everyday savings. By rewarding financial responsibility, providing top-notch customer assistance, and offering insightful financial education tips, we aim to positively impact our customers and enable them to better their financial health.

MoneyLion is headquartered in New York City with offices in San Francisco, Salt Lake City, Sioux Falls, and Kuala Lumpur, Malaysia.

About the Role

We are looking for a Learning and Development Analyst to support our Customer Care and Customer Advocacy teams; providing training, content, and daily updates to ensure our teams can provide the best customer service to MoneyLion’s customers. This includes Instructor-Led Training (ILT), eLearning, huddles, training communications, and Knowledge Base Articles.

Key Responsibilities

  • Develop a clear, comprehensive, training curriculum for MoneyLion employees
  • Work with all levels of customer operations leadership to create and document processes
  • Partner with Product and Engineering teams to identify and standardize consistent agent processes
  • Conduct needs analyses to determine the needs of learners at all levels
  • Design blended learning solutions, including e-learning via Articulate Rise, training guides, FAQs, job aids, and knowledge base articles to be used in the classroom and virtual training
  • Tie learning goals to conversion and quality metrics and drive performance
  • Review and improve existing training content
  • Review current customer service performance trends and adjust training and knowledge base accordingly

About You

  • B.A. in a related discipline (Instructional Design, Education, Design, etc…) and/or 2-3 years of relevant work experience.
  • Comprehensive understanding of the instructional design and development process (ADDIE, Bloom's Taxonomy, Kirkpatrick's Levels of Evaluation, etc.)
  • Experience in development with eLearning tools such as Articulate Rise/Studio/Storyline, Camtasia, Adobe Photoshop/Illustrator, Flash, and Software technology like HTML, Javascript for learning portal design.
  • Experience in facilitating programs in person and virtually.
  • Expertise in Google suite applications including Slides, Docs, Sheets, and Sites.
  • Experience writing surveys, tests, and needs assessments.

Visa sponsorship is not available for this position.

MoneyLion is committed to equal employment opportunities for all employees. Inside our company, every decision we make regarding our employees is based on merit, competence, and performance, completely free of discrimination. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Within that team, no one will feel more “other” than anyone else. We realize the full promise of diversity and want you to bring your whole self to work every single day.